Current Client FAQ

1. You can look on Therabyte

Login into your Therabyte account here: https://nicolaschaan.therabyte.app/site

Tutorial on how to navigate to billing in Therabyte: https://therabyte.freshdesk.com/support/solutions/articles/29000042267-paying-an-invoice-from-the-client-portal

2. You can email me at ot@nicolaschaan.ca

3. If you have AFU funding you can look at the AFU portal

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As a note, I typically bill at the end of the month.

It is my goal to always be transparent with billing. If you ever have questions about invoicing or budgeting do not hesitate to reach out.

That happens sometimes!

Here are some tutorials to help out.

Setting up the portal

https://therabyte.freshdesk.com/support/solutions/articles/29000037218-therabyte-client-portal-setup-client-s-view

  • The welcome email does have an expiry date for security, so if you don't set it up initially I can re-send it

General info on navigating the client portal

https://therabyte.freshdesk.com/support/solutions/articles/29000036051-client-portal-a-look-inside

If that doesn't work, reach out and there is always a work around!